DELIVERY
We offer free standard shipping within the UK (excluding Northern Ireland), with delivery estimated at 3–5 business days from order confirmation.
UK Next Day Delivery (Guaranteed by 1pm)
Next Day Delivery within the UK is available at a cost of £15. Orders must be placed before 3pm (UK time) on a business day to qualify. Delivery is guaranteed by 1pm on the next business day, subject to successful order processing and courier conditions.
International Delivery
International delivery is available at a flat rate of £24.99. Delivery times vary depending on destination and customs clearance procedures.
Shipping status can be verified at any time using the tracking number provided via email. You can also access this information within My Account.
Unfortunately, we are unable to ship to the Channel Islands.
Please note that delivery times are estimates and do not apply to made-to-order or personalised items. Personalised items will be shipped within 2 weeks from the order date, subject to confirmation.
Due to customs clearance processes, international orders may experience delays. We work closely with our shipping partners to minimise potential disruption; however, before dispatching your purchase, we may need to confirm your details with your card issuer.
Our delivery time starts from the moment an order is accepted and includes a 24-hour processing period prior to dispatch. During sale periods or other peak periods, processing and delivery times may take longer.
At present, we are unable to ship to PO Boxes or freight forwarder addresses. Orders are dispatched from our warehouse on business days only (excluding national holidays). A signature is required for successful delivery.
​
​
​
International Orders & Customs
Customs Duties, Taxes & Refused Shipments
​
For orders shipped outside the UK and mainland US, customs duties, import taxes, clearance fees, and any additional charges imposed by the destination country are the sole responsibility of the recipient. These charges are not included in the product price or shipping cost.
If a customer fails or refuses to pay the required customs charges, the shipment may be delayed, returned, abandoned, or destroyed by customs authorities.
Orders that are not delivered or are returned due to unpaid or refused customs charges are not eligible for a refund, including:
-
the item price
-
original shipping costs
-
return shipping costs
-
customs duties, taxes, or handling fees
​
ZARS LONDON cannot be held responsible for delays, non-delivery, or losses resulting from customs clearance issues outside of our control.
​
Customs & Missing Information
We are unable to offer refunds for orders that are delayed, held, or returned due to customs processes, including where additional information (such as tax ID or identification number) is required but not provided by the recipient.
It is the responsibility of the customer to ensure all shipping information is accurate and to respond promptly to any requests from customs authorities.
​
​
RETURNS
​
If in the unlikely event that you are not completely satisfied with your purchase, please contact us within the 14 days.
Returns Address will be provided, once the return has been approved.
​
Once a return has been approved you will have 14 days to send the item back to us. After this period the return will fall outside of the 28 day return policy, and we won’t be able to accept it or issue a refund.
​
Please email hello@zarslondon.com to communicate with us regarding our issue, as we have robust systems in place to ensure 100% Customer Service Levels.
​
We recommend the customer use a postal service that offers a tracked service. It is the customers responsibility to arrange the return.
-
​Refunds and Exchanges for all items, including faulty goods, can only be given within 14 days of receipt.
-
We will issue a FULL REFUND (Exc delivery charge) on receipt, we will exchange the item for a different size / colour if preferred.
-
Some products are NON-Returnable. These are clearly marked; this is common practice throughout the Retail trade.
-
The item is the customers responsibility until we receive it.
-
For the customers protection, we recommend the customer sends the parcel using a delivery service that carries insurance / Tracking Number.
-
If the goods are damaged we will refund up to £5 costs for return delivery when the following services are used: Royal Mail 1st/2nd Class Recorded Delivery or Royal Mail Standard 1st/2nd Class delivery. Please include the receipt in the package when sending the faulty item back.
-
Failure to follow these procedures will result in the item being returned to the customer.
-
All delivery charges are non-refundable unless the customer has received a faulty or wrong item
-
If delivery is free and goods are returned that take the customer below the free delivery threshold you will be charged for initial shipping.
-
If orders that qualify for free shipping are returned for a refund will be charged a shipping fee.
-
If goods are returned to zarslondon.com due to being unable to be delivered, incorrect address or order refusal, a fee of £15 will be taken out of the refund.
The cost of returning is the customers responsibility and is therefore non-refundable, unless deemed necessary.
The cost incurred for redelivery to the customer will be an additional charge, the
ZARS LONDON team will contact you to arrange payment.
​
Distance selling regulations
Under the United Kingdom’s Distance Selling Regulations the customer has the right to cancel their order for any item purchased from zarslondon.com & a full refund. Order cancellations must be made in writing, quoting the order number, within 14 days of delivery of your item(s), and can be sent by e-mail to hello@zarslondon.com, or by post to the returns address above. Once the customer has cancelled their order, the goods should be returned to the return address above, in their original condition, within 14 days of receipt. The item is the customers responsibility until it reaches ZARS LONDON. For the customers protection, we recommend the customer sends the parcel using a delivery service that insures you for the value of the goods.