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Marble Surface

DELIVERY & RETURNS

Returns

If in the unlikely event that you are not completely satisfied with your purchase, please return your order back to us within the 14 days.

We recommend the customer use a postal service that offers a tracked service. It is the customers responsibility to arrange the return.

 

Returns Address
ZARS LONDON 

Orchard House

15a Market Street 

Telford

TF2 6EL

  • Refunds and Exchanges for all items, including faulty goods, can only be given within 30 days of receipt.

  • We will issue a FULL REFUND (Exc delivery charge) on receipt, we will exchange the item for a different size / colour if preferred.

  • Some products are NON-Returnable. These are clearly marked; this is common practice throughout the Retail trade.

  • The item is the customers responsibility until we receive it.

  • For the customers protection, we recommend the customer sends the parcel using a delivery service that carries insurance / Tracking Number.

  • If the goods are damaged we will refund up to £5 costs for return delivery when the following services are used: Royal Mail 1st/2nd Class Recorded Delivery or Royal Mail Standard 1st/2nd Class delivery. Please include the receipt in the package when sending the faulty item back.

  • Failure to follow these procedures will result in the item being returned to the customer.

  • All delivery charges are non-refundable unless the customer has received a faulty or wrong item

  • If delivery is free and goods are returned that take the customer below the free delivery threshold you will be charged for initial shipping.

  • If orders that qualify for free shipping are returned for a refund will be charged a shipping fee.

  • If goods are returned to zarslondon.com due to being unable to be delivered, incorrect address or order refusal, a fee of £15 will be taken out of the refund.

The cost of returning is the customers responsibility and is therefore non-refundable, unless deemed necessary.

The cost incurred for redelivery to the customer will be an additional charge, the ZARS LONDON team will contact you to arrange payment. Please email hello@zarslondon.com to communicate with us regarding our issue, as we have robust systems in place to ensure 100% Customer Service Levels.

Distance selling regulations

Under the United Kingdom’s Distance Selling Regulations the customer has the right to cancel their order for any item purchased from zarslondon.com & a full refund. Order cancellations must be made in writing, quoting the order number, within 14 days of delivery of your item(s), and can be sent by e-mail to hello@zarslondon.com, or by post to the returns address above. Once the customer has cancelled their order, the goods should be returned to the return address above, in their original condition, within 30 days of receipt. The item is the customers responsibility until it reaches ZARS LONDON. For the customers protection, we recommend the customer sends the parcel using a delivery service that insures you for the value of the goods.

Marble Surface
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